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FAQ
Please start by checking your SPAM/JUNK folder. If the email isn’t there, don’t worry—sometimes technology can be a bit unreliable. Contact us at support@knitydesigns.com, and we will verify your payment and send the pattern to you directly as soon as possible.
After payment clears, you'll receive an email with a download link. Save the download to your phone, computer, or iPad to access the pattern anytime. Be sure to back up your product just in case.
When you purchase online using your credit card, all your information is entered into an SSL secure web page. Your data is then SSL-encrypted and sent directly to our credit card provider's network for authorization and approval. We do not store your credit card information on our servers.
We do not charge shipping or taxes for our digital patterns, no matter where you are from.