Shipping policy

Digital products

All KnityDesigns patterns are digital PDF files. No physical products or printed patterns are shipped, and there are no shipping charges for digital orders.

Receiving your patterns

Once your payment is confirmed, your patterns are available to download from the order confirmation page. A download link is also sent to the email address provided at checkout, usually within a few minutes.

Please make sure your email address is correct when placing your order.

Missing email or download problems

If you haven’t received your download email within 30 minutes, please check your spam or junk folder. If you still can’t find it, entered the wrong email address, or have trouble opening your files, contact us at support@knitydesigns.com with your order number and we’ll help.

We recommend saving a backup copy of your patterns to your device. You can print them at home if you prefer a paper copy.